Request account deletion
This page explains how Uno users can request deletion of their Uno account and associated personal data. This page is provided for Uno, a Futureview Group Pty Ltd product.
Before you request deletion
Deleting your account may affect access to property, tenancy, vendor, maintenance, notification and payment-status records linked to your account. If you are part of an active tenancy, property, vendor job or dispute, some records may need to be retained for legal, audit, accounting, safety or dispute-resolution purposes.
Deleting the app from your device does not automatically delete your Uno account or server-side data.
What may be deleted or retained
When a verified deletion request is processed, Uno will delete or de-identify account information where reasonably possible and lawful. This may include profile details, authentication links, device tokens and personal contact information.
Some information may be retained where necessary, including:
- records required for property, tenancy, accounting, audit or legal obligations;
- records needed to resolve disputes or enforce agreements;
- security logs and anti-abuse records;
- backup copies until they expire through normal backup cycles;
- information controlled by another user’s legitimate property workflow, such as a landlord’s maintenance or tenancy record.
Deletion process
- Submit your request using the form below or email support@myuno.io.
- We may ask you to verify the email address linked to your Uno account.
- We will review the request and any linked property, tenancy or vendor records.
- We will delete, de-identify or restrict account data where appropriate.
- We will confirm once the request has been processed or explain if certain records must be retained.
Submit account deletion request
Use this form to start a deletion request. If the form does not submit on your hosting setup, email the same details to support@myuno.io.
Contact
Email: support@myuno.io